Shipping & Returns

Last updated: July 2026

Safety Notice

RETRO THINC lamps become hot during operation and are intended for adult use only.
Please keep out of reach of children under 14 years of age.

Voltage Notice

This product is designed for 120V / 60Hz power systems only (U.S. standard).
Do not operate this product on a 220–240V power supply without an appropriate voltage converter. Using an incompatible voltage may result in electrical damage, malfunction, or improper heating.

California Proposition 65 Warning

WARNING: This product may expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
For more information, visit: www.P65Warnings.ca.gov

Shipping Policy

Each RETRO THINC lamp is individually hand-finished and undergoes several hours of flow and performance testing before shipment to help ensure proper thermal performance and wax movement.

U.S. Warehouse Fulfillment

  • In-stock orders are fulfilled from our U.S. warehouse.
  • Orders are typically processed within 1–3 business days.
  • Orders are processed and shipped Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or federal holidays will begin processing on the next business day.
  • Once an order has shipped, delivery typically takes 2–7 business days, although some destinations may require additional transit time.
  • Processing and delivery times are estimates only and are not guaranteed. Delays may occur due to carrier conditions, severe weather, holidays, seasonal demand, incorrect or incomplete shipping information, or other circumstances beyond our control.

Tracking Information

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
  • Tracking information may take up to 24 hours to become active after the carrier has received and scanned the shipment.

Shipping Coverage

  • We currently ship within the 48 contiguous United States only.
  • We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses, or international destinations through the U.S. website.

Carriers and Packaging

  • Orders are shipped using reputable national and regional carriers, depending on the size of the shipment, destination, and service availability.
  • Because RETRO THINC lamps contain large and fragile glass components, each product is shipped in custom reinforced packaging designed specifically to help protect it during transit.
  • Shipping charges are calculated at checkout based on the destination and the items in your order.

Delivery Address

  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • Please review your shipping information carefully before placing your order. RETRO THINC is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
  • If you need to request an address change, please contact info@retro-thinc.com as soon as possible. Address changes cannot be guaranteed once order processing or shipment preparation has begun.

Returns & Exchanges

Return Eligibility

Due to the unique nature and fragile construction of RETRO THINC products, customers are encouraged to review all product specifications, dimensions, voltage requirements, operating conditions, and color options carefully before purchasing.

Returns or exchanges are accepted only for:

  • Confirmed manufacturing defects
  • Shipping damage
  • Incorrect items sent by RETRO THINC

The issue must be reported within 8 calendar days of delivery, subject to the shorter shipping-damage reporting period stated below.

Non-defective products are not eligible for return or exchange. This includes returns requested because of:

  • Change of mind
  • Incorrect size or color selection
  • Incompatible voltage
  • Room temperature or environmental conditions
  • Natural variations in glass, color, wax flow, brightness, or movement
  • Minor marks consistent with the production, testing, or finishing process

To submit a return, exchange, or product issue request, please contact info@retro-thinc.com with your order number and clear photos or videos showing the issue.

Return Process

Step 1 — Submit Your Request
Email info@retro-thinc.com and include:

  • Your order number
  • A clear description of the issue
  • Photos or videos clearly showing the product and the issue
  • Photos of the shipping carton and shipping label if the product was damaged during transit

Our team will review the request and typically respond within 2–3 business days.

Step 2 — Review and Authorization
RETRO THINC will review the information provided and determine the appropriate resolution based on the nature of the issue.

The resolution may include:

  • Troubleshooting assistance
  • Replacement parts
  • A replacement glass vessel
  • A replacement product
  • A refund
  • Return shipping instructions

If a return is required and approved, we will provide return authorization and the designated U.S. return address.

Please do not return any product without prior authorization. Unauthorized returns may be refused or may not be eligible for a refund or replacement.

Step 3 — Pack the Product

  • Allow the lamp to cool completely before disassembling or packing it.
  • The product must be returned using its original custom packaging and protective materials whenever possible.
  • If the original packaging or protective materials are missing, damaged, or unsuitable for safe return transportation, a $25 repackaging fee may be deducted from any approved refund.
  • All included components, accessories, manuals, and packaging materials must be returned unless RETRO THINC provides different instructions.

Step 4 — Return Shipment

  • Return shipments must use a trackable shipping service. We recommend FedEx or UPS.
  • For confirmed manufacturing defects, shipping damage, or an incorrect item sent by RETRO THINC, we will provide the appropriate resolution instructions. Depending on the circumstances, this may include a prepaid return label.
  • Do not ship a product back at your own expense unless instructed to do so by RETRO THINC.
  • If a customer ships a product without authorization or does not follow the provided return instructions, RETRO THINC is not responsible for loss, damage, or unapproved shipping expenses.

Step 5 — Inspection and Resolution

  • Once a returned product has been received, it will be inspected.
  • If the return is approved after inspection, the applicable replacement, exchange, or refund will be processed.
  • Approved refunds are generally issued within 7–10 business days after the returned product has been received and inspected.
  • Refund processing times may vary depending on the customer's bank, card issuer, or payment provider.
  • Original shipping charges are non-refundable unless the return results from a confirmed manufacturing defect, shipping damage, or an incorrect item sent by RETRO THINC.
  • If the returned product is found to be altered, misused, incomplete, damaged after delivery, or otherwise ineligible under this policy, RETRO THINC reserves the right to deny the return or issue a partial refund.

Non-Returnable Items

Returns or exchanges cannot be accepted in the following circumstances:

  • More than 8 calendar days have passed since delivery
  • Shipping damage was not reported within 3 business days of delivery
  • The product has been altered, modified, misused, improperly assembled, or operated using an incompatible voltage
  • The product was damaged due to an accident, improper handling, or failure to follow the instructions
  • Scratches, stains, odors, dents, or other signs of damage or use occurred after delivery
  • Accessories, components, manuals, or other included items are missing
  • The product was returned without prior authorization
  • The issue is a normal product characteristic rather than a manufacturing defect

Shipping Damage

If your order arrives with visible shipping damage, please contact us within 3 business days of delivery at: info@retro-thinc.com

Please include:

  • Your order number
  • Photos of the exterior shipping carton
  • A clear photo of the shipping label
  • Photos of the internal packaging
  • Photos or videos showing the damaged product

Please retain the product, shipping carton, and all original packaging materials until the claim has been reviewed.

Do not discard damaged items or packaging before receiving instructions from RETRO THINC, as the carrier may require them for inspection.

Claims submitted more than 3 business days after delivery may not be eligible for replacement or shipping-damage coverage.

Lost, Missing, or Delivered Packages

  • If tracking indicates that your package is delayed or appears to be lost in transit, please contact info@retro-thinc.com. We will work with the carrier to investigate the shipment.
  • If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, or your building management, and then contact both the carrier and RETRO THINC for assistance.
  • Carrier investigations and claim processing times vary by carrier. RETRO THINC cannot issue a replacement or refund while a carrier investigation is in progress unless otherwise determined by us.

Manufacturing Defects

If a manufacturing defect is confirmed under normal and proper use, RETRO THINC will provide an appropriate resolution at its discretion.

The resolution may include:

  • Troubleshooting assistance
  • Replacement parts
  • A replacement glass vessel
  • A replacement product
  • A partial or full refund

Manufacturing defects do not include:

  • Damage caused by misuse, accidents, improper assembly, or improper handling
  • Damage caused by incompatible voltage or electrical systems
  • Damage caused by unauthorized repairs or modifications
  • Cosmetic damage occurring after delivery
  • Natural wax behavior
  • Performance changes caused by room temperature or environmental conditions
  • Normal wear, consumable bulb failure, or gradual color changes caused by prolonged UV exposure

Natural Product Variations

Each RETRO THINC lamp is individually hand-finished and tested.

Because of the materials and production processes used, slight variations may occur between individual products.

The following are considered natural product characteristics and are not manufacturing defects:

  • Minor variations in glass dimensions
  • Slight differences in color appearance
  • Differences in brightness under different lighting conditions
  • Variations in wax shape, flow, movement, and circulation
  • Minor marks resulting from manufacturing, testing, assembly, or finishing
  • Changes in operating behavior caused by ambient temperature or operating duration

Product colors may also appear different depending on screen settings, room lighting, surrounding colors, and the time of day.

Environmental Conditions

RETRO THINC lamps operate through heat, and wax movement is affected by ambient room temperature.

For optimal operation, we recommend the following minimum room temperatures:

  • Floor Lamp: 18°C / 65°F or above
  • Table Lamp: 15°C / 59°F or above

In colder environments, the lamp may require a longer warm-up period, and wax movement may slow or temporarily stop.

In warmer environments, the lamp may run hotter and the wax may move more quickly or separate into smaller pieces. If this occurs, reduce the dimmer setting slightly after the wax begins flowing.

Performance differences caused by room temperature or other environmental conditions are normal operating characteristics and are not considered defects.

Order Cancellations

  • Orders may be cancelled within 24 hours of purchase, provided that order processing, packaging, or shipment preparation has not already begun.
  • Because our U.S. warehouse processes orders during business days, cancellation requests cannot be guaranteed after an order has entered fulfillment.
  • To request a cancellation, contact: info@retro-thinc.com. Please include your order number.
  • If an order has already shipped, it cannot be cancelled.

Pre-Orders and Backorders

  • Products marked as pre-order or backorder are not subject to the standard in-stock processing and delivery timeframes.
  • The estimated shipping date, when available, will be displayed on the relevant product page or communicated separately.
  • Estimated pre-order and backorder dates are not guaranteed and may change due to production, inbound transportation, warehouse receiving, or other circumstances beyond our control.
  • If an order contains both in-stock and pre-order items, the items may be shipped separately or held until all items are available, depending on the order and fulfillment arrangements.

Contact

For questions regarding shipping, delivery, returns, exchanges, or your order, please contact:

RETRO THINC
info@retro-thinc.com